FSA publishes data on aggregate complaints

The data covers 2006-2008 and indicates that the overall number of complaints has increased by 5.7% over this period.  The speed of firms’ complaints handling and the proportion of complaints upheld by firms remained fairly stable over the period – at the end of 2008, 10% of complaints took longer than eight weeks to resolve and 40% of complaints were decided in customers’ favour.The FSA plans to publish aggregate data covering the first half of 2009 in October, and will then publish updates every six months after that.

About The Author

Felix Shipkevich

Felix Shipkevich is a Manhattan-based attorney and general counsel for Shipkevich Law Firm. He has extensive experience working with the CFTC and NFA on registration, compliance, and enforcement issues for CPOs, CTAs, FCMs, IBs, and RFEDs. Felix also practices intellectual property and corporate governance law.