The data covers 2006-2008 and indicates that the overall number of complaints has increased by 5.7% over this period. The speed of firms’ complaints handling and the proportion of complaints upheld by firms remained fairly stable over the period – at the end of 2008, 10% of complaints took longer than eight weeks to resolve and 40% of complaints were decided in customers’ favour.The FSA plans to publish aggregate data covering the first half of 2009 in October, and will then publish updates every six months after that.
Share this post
Share on facebook
Share on twitter
Share on linkedin
Share on pinterest
Share on print
Share on email