FSA publishes data on aggregate complaints

The data covers 2006-2008 and indicates that the overall number of complaints has increased by 5.7% over this period.  The speed of firms’ complaints handling and the proportion of complaints upheld by firms remained fairly stable over the period – at the end of 2008, 10% of complaints took longer than eight weeks to resolve and 40% of complaints were decided in customers’ favour.The FSA plans to publish aggregate data covering the first half of 2009 in October, and will then publish updates every six months after that.

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